PERSONAL DATA POLICY
- Protection of personal information
At HART & HOLM ApS, we want openness and transparency about how we process your personal information. We place a high priority on the security of your personal information, which is precisely why we have drawn up a policy so that you can see how we use, process and protect your personal information.
1. Who is responsible for the protection of your personal information?
The company HART & HOLM ApS is responsible for the personal information you provide us and is responsible for protecting your personal information in accordance with Danish and European legislation on data protection.
HART & HOLM ApS
Norddigesvej 4, st. th
8240 Rice forest
2. How do we store your information?
The personal information we collect about you is stored within the European Economic Area (“EEA”), but may also be transferred to and used in a country outside the EEA. Such transfer of your personal information is carried out in accordance with applicable law.
3. Who has access to your information?
Your information may be shared within HART & HOLM ApS. We never convey, sell or exchange your personal information to third parties for the purpose of marketing outside HART & HOLM ApS. Personal information passed on to third parties is only used to serve you. These are, for example, transport companies in connection with the delivery of the goods, media agencies in connection with the distribution of newsletters and accounting systems for handling bookkeeping.
4. What type of personal information do we collect?
We collect the personal information you give us, for example when you place an order, contact our customer service or participate in competitions. The personal information you give us can be, for example, contact information and payment information. In addition, we may collect certain personal information from external sources, e.g. credit information and address updates.
5. What do we use your personal information for?
We use your personal information for the following purposes:
- Creation and administration of your personal account at HART & HOLM ApS.
- Processing of your orders and any return.
- Sending messages via SMS, email or the like regarding delivery status, order collection and the like.
- Contact you in case of problems with the delivery of your goods.
- Sending marketing material such as collecting customer feedback, newsletters, if you have accepted this, etc.
- Message to winners of online competitions.
- Analyzes to provide you with relevant marketing material and information.
- Validation of your age to determine if you are of legal age to shop online.
- Prevention of misuse or improper use of our services.
- Analysis to optimize the website to give you the best experience.
We store your personal information for as long as it is necessary for us to perform the above services or as long as the law requires it. Your personal information will then be deleted.
6. What are your rights?
You have the right at any time to be informed of which personal information we have registered about you. If your information is incorrect, incomplete or irrelevant, you can ask to have it corrected or deleted. We cannot delete your personal information when there are legal requirements for storage, e.g. the current bookkeeping act, which has determined that the personal information must be stored for 5 years. You can revoke your permission for us to use your data for marketing purposes at any time. You can contact us by writing to us here . Below we have made a detailed overview of which rights you have
6.1 The right of access:
You have the right at any time to be informed of which personal information we have registered about you. Contact HART & HOLM ApS and we will send your personal information via e-mail
6.2 The right to transfer data:
When HART & HOLM ApS uses your personal information electronically, with your consent or in accordance with an agreement, you have the right to have a copy of your data sent in a structured and ordinary way as well as a machine-readable format to either you or another party. This only applies to the personal information you have given us. It can, for example, be e-mail, name, address, telephone number, etc.
6.3 The right to correct data:
You have the right at any time to request that your personal information be corrected if it is incorrect, including the right to make incomplete information complete. You can simply contact us here and inform us of your wishes for this.
6.4 The right to delete data:
You have the right to have the personal information used by HART & HOLM ApS deleted at any time, except in the following situations:
*You have an unresolved case with customer service
*You have an open order that has not yet been shipped or has only been partially shipped
*You have a financial balance with HART & HOLM ApS, regardless of payment method
*You are suspected of having or have misused our services within the last four years
*Your debt has been resold to a third party within the last three years or within one year for deceased customers
*Your credit application has been rejected within the last three months
*If you have made a purchase, we retain your personal information in connection with your transaction for the sake of accounting rules.
6.5 The right to object to use based on legitimate interests:
You have the right to object to the use of your personal information based on the legitimate interests of HART & HOLM ApS. HART & HOLM ApS will not continue to use your personal information, unless we can demonstrate a factual reason for their use that overrides your wishes and rights and/or on the basis of legal requirements.
6.6 Your right to object to direct marketing:
You have the right to object to direct marketing.
You can unsubscribe from direct marketing in the following ways:
* By following the instructions in the individual marketing email
* By sending us a message with the subject field "Don't want direct marketing" and a text stating that you do not want to receive marketing.
6.7 The right to limited use:
You have the right to request limited use of your personal information at HART & HOLM ApS at any time under the following circumstances:
*If you object to use based on the legitimate interests of HART & HOLM ApS, HART & HOLM ApS must restrict all use of the personal information in question while checking whether our legitimate interests take precedence over yours.
*If you believe that your personal information is incorrect, HART & HOLM ApS must restrict all use of the data in question while the correctness of this personal information is checked.
*If the processing is unlawful, you can object to the deletion of your personal information and instead request limited use of your personal information
*If HART & HOLM ApS no longer needs your personal information, but it is required to enforce a legal claim.
7. How can you exercise your rights?
At HART & HOLM ApS, we take data protection very seriously, which is why we always handle your inquiries in accordance with the above-mentioned rights. You can always contact us by writing here with the subject "Data protection -" followed by your inquiry.
8. The right to complain to a supervisory authority
If you believe that HART & HOLM ApS processes your personal information in an incorrect manner, you can always contact us here . You also have the opportunity to complain to the Danish Data Protection Authority.
Last updated March 8, 2019.