HART & HOLM ApS

Norddigesvej 4, st. tv
8240 Risskov
Denmark
Email: contact@hartandholm.com
Tel: +45 70 60 51 32

CVR number: 39020505

All prices are stated in DKK and include 25% VAT.
At HART & HOLM ApS we accept Visa/Dankort, Visa, MasterCard, MobilePay and ViaBill. The amount for the goods is only deducted when the goods are dispatched from HART & HOLM ApS. We can only withdraw the amount you have specified or less - and only once. If you pay with a Danish payment card, no card fees are deducted.

It is absolutely safe to do business with us, as all communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer).

When purchasing with ViaBill, you will receive your goods first. After that, you must pay your monthly allowance on the same date each month. If you do not pay on time, a fee will be charged. If you regret your purchase, the agreement on payment with ViaBill ends. Read more here: https://viabill.com/dk/legal/viabill/

When paying with Anyday, we withdraw the first payment when the item is dispatched. You then pay a monthly benefit on the last working day of the next three months. This benefit depends on your order total and payment plan. If you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically end. Read more about terms for use of Anyday here: https://da.anyday.io/terms-conditions/shopper.

If you pay with an international payment card, the amount is reserved immediately.

The money is reserved on your card or account until:

1) we raise the amount when we send the item, or

2) until the money is released according to agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer

We believe that it should be easy and quick to shop for reading glasses, sunglasses and prescription sunglasses on our website. That's why we offer FREE shipping for all orders over DKK. NOK 495 You will be asked to enter your delivery address and choose your preferred delivery option during checkout.

Deliveries are made throughout Denmark and all orders are sent with GLS. Orders under a value of DKK 495 are subject to shipping costs of DKK 49 or DKK 69, depending on whether you choose to use GLS Parcelshop or GLS Privat. When you choose delivery to Parcel Shop, you can choose which Parcel Shop you want your order delivered to. In busy periods when the selected parcel shop has no space, GLS chooses another parcel shop with free capacity near the selected one.
Delivery within Denmark's borders usually takes 1-2 working days.

As a consumer, you always have a 14-day right of withdrawal when you shop with us.

Our wish is that you will be more than satisfied with your HART & HOLM product.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to contact@hartandholm.com or use our RETURN PORTAL.
You cannot cancel the purchase by refusing to receive the item without simultaneously notifying us.

If you do not use our return portal, please include a carefully completed return form when returning an item to HART & HOLM, so that we can handle the return as best and quickly as possible.

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in a single order.
Please note that shipping costs will not be refunded if you cancel part of your purchase. 

If you qualified for free shipping, received a free item, or received other discounts conditional on a purchase of a certain value, and this condition is no longer met after returning part of the purchase, the value of the discount, the gift
(if not returned), and/or the shipping will be deducted from the amount you
are refunded.

Returns

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. You must pay for the return shipping yourself, and you are liable for any damage that may occur during transport.

Condition of the item when you return it

If the item has lost value due to your use of it in a way that was not necessary to determine its nature, characteristics, and how it functions, you can only get a partial refund of the purchase price. The amount you can get back depends on the commercial value of the item, and in some cases, this may mean that you can only get the shipping costs back. 

We recommend that you return the item in its original packaging, and that the glasses are carefully stored in the accompanying plastic bag and box in which they were received. If the original packaging is missing, it may result in a depreciation of the item's value.

Refund of the purchase price

If you cancel your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs, no later than 14 days from the day we received your notification that you wish to cancel the agreement. This does not apply to additional delivery costs if you have chosen a delivery method other than the cheapest standard delivery method we offer.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item should be sent to:

HART & HOLM
Norddigesvej 4, st. tv.
8240 Risskov, Denmark

We only accept packages sent directly to the address.

GET YOUR RETURN LABEL HERE

As a consumer shopping at HART & HOLM, you are always guaranteed a 24-month right to complain - remember to save your receipt, which you received by email. As a customer at HART & HOLM, the rules of the Danish Sale of Goods Act apply to purchases. This means that as a consumer, you have the right to complain for 24 months. The right to complain presupposes that the defect/deficiency in the goods is not due to misuse of the product or other harmful behavior that has led to the damage/defect.
If your complaint is justified, it means that you can either have the item repaired, exchanged, refunded, or a reduction in price, depending on the specific situation. We reserve the right to remedy a defect/damage with an identical undamaged item instead of refunding the purchase price.

You must complain within "reasonable time" after you have discovered the damage/defect. If you complain within two months after the damage/defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to also get a receipt for shipment, so we can refund your shipping costs.

Please return your purchase via GLS, by reusing the same packaging in which the product arrived. GET YOUR RETURN LABEL HERE

The item should be sent to:

HART & HOLM
Norddigesvej 4, st. tv.
8240 Risskov, Denmark

We only receive packages sent directly to the address.
When returning the item, please include a detailed description of the problem.

If you do not pick up the package and it is sent back to us, you will be charged the actual shipping costs for the return shipment. In the event of cancellation, these will be offset against the amount you would otherwise have received back. If you want the package resent, you must pay any delivery costs.

If you as a consumer want to complain about your purchase, you must contact contact@hartandholm.com. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint portal for Nævnenes Hus .

To be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .

When you shop at an e-branded webshop, you can have your case processed for free - regardless of the size of the amount. Read more here .

If you live in an EU country other than Denmark, you can complain to the EU Commission's complaints portal here - http://ec.europa.eu/odr

We need the following information when you shop with us:

Name, address, phone no. and email address.

We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with Hart & Holm ApS and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller at www.hartandholm.com is the company Hart & Holm ApS.

You have the right to be informed about which information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: contact@hartandholm.com.

You can see more about our personal data policy here: https://hartandholm.com/persondatapolitik/

To:

HART & HOLM
Norddigesvej 4, st. tv.
8240 Risskov, Denmark
contact@hartandholm.com

I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

______________________________________

Ordered on:
_______________________________________

Received on:
_______________________________________

Consumer's name:
_______________________________________

Consumer's address:
_______________________________________

Consumer's signature:
_______________________________________

Date: ______________________

The terms and conditions were last updated on October 3, 2022.